These Days – It’s always better to talk

Notwithstanding all of today’s internet technology with the so called “convenience” of online bookings, Kevin McPhillips Travel refuses to crumble to such modern ideas, considering all its clients’ requirements to be of an importance deserving far better attention than such remote reservations systems can ever provide.

The McPhillips style of business is based upon, not only a superior personal service but, as importantly, the matter of online security. The following points outline the three reasons for our preference to employ skilled specialists to individually handle your travel arrangements over the telephone, proudly remaining “offline”.

Old fashioned personal service and guidance in all areas of the reservations process
The majority of our passengers have shown their preference to have the ability to talk to a real person, thoughtfully proceeding through the reservations process in a dignified and caring way; addressing each questions and concern in an informative style of mutual benefit to both the passenger and ourselves alike – none of which can ever happen “online”.

Credit Card Security with online bookings
A recent survey finds that 62 per cent of consumers fear their credit card security is at risk when purchasing travel arrangements over the internet. Whilst many are OK with making smaller priced arrangements online, the majority feel more comfortable making reservations OFFLINE for matters involving larger priced credit card transactions.

Frustration with online bookings
In addition to security issues, the survey also shows that “online” technology failure halfway through the transaction process has become an increasing frustration to the travelling public.

For so many reasons – it’s good to talk

UK: Quest House, 73 Balcombe Road, Horley, Surrey, RH6 9AB, England Tel: 01293 822 922
North America: 2400 Boston Street, Suite 102, Baltimore, MD 21224 USA Tel: (410) 705 8020